1. Instant Digital Service Nature

All services are DIGITAL and generated INSTANTLY by our automated platform. By placing an order, you acknowledge that you are purchasing an instant digital file generated by our automated system.

2. Refund Eligibility

Refunds are available ONLY in the following cases:

• Our system fails to deliver the digital file
• The delivered digital file is corrupted or unusable
• Our platform refuses to process your order

3. No Refund For These Reasons

Refunds will NOT be issued for:

• "I changed my mind after downloading"
• "I don't like the design" (we offer revisions for this)
• "I found another service provider"
• "I didn't read the description"

4. Revision Policy (Instead of Refund)

If you are not satisfied with the instant digital output:

• You get 2 FREE revision requests
• Revised files are also delivered instantly
• After revisions, if still unsatisfied → partial refund up to 50% may be considered

5. How to Request a Refund

Contact us at: Info@stitchnhide.com
Subject: REFUND REQUEST - [Order ID]
We will respond within 48 hours.

6. Chargeback Policy

If you initiate a chargeback without contacting us first:

• Your account will be permanently blocked from our platform
• We will contest the chargeback with full evidence

7. Statutory Rights

Nothing in this policy affects your mandatory consumer rights under applicable law.

Last Updated: January 2026